Privacy Policy
Last Updated: September 23, 2026
CDay Group respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how CDay Group (“CDay Group,” “we,” “us,” or “our”) may collect, use, disclose, retain, and protect information when you visit cdaygroup.com, request an insurance quote, complete an intake form, upload documents, schedule a consultation, communicate with us, or otherwise use our services.
By using this Website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
The information we collect depends on the services you request and may include:
Contact Information
Name
Mailing address
Email address
Telephone number
Preferred method of contact
Insurance Information
Depending on the type of coverage you request, we may collect information such as:
Insurance needs and coverage preferences
Current or prior insurance information
Policy information
Vehicle and driver information
Business information
Property or asset information
Beneficiary information
Coverage amounts
Insurance application information
Information required by insurance carriers or enrollment platforms
Health Insurance and Marketplace Information
If you request health insurance or Affordable Care Act (“ACA”) Marketplace assistance, information may include:
Household information
Dates of birth
Income information
Employment information
Tax-filing information
Citizenship or immigration-related eligibility information
Social Security numbers or other identifying information where required
Current health coverage information
Marketplace application and enrollment information
Eligibility documents or supporting records
We may collect additional information when reasonably necessary to assist with eligibility, enrollment, coverage, verification, or applicable regulatory requirements.
Life Insurance Information
When assisting with life insurance, we may collect information such as:
Date of birth
Occupation
Income
Coverage preferences
Beneficiary information
General health and underwriting information
Other information requested by an insurance carrier
Medical or underwriting information may be collected directly by an insurance carrier, examination provider, or other authorized third party rather than directly by CDay Group.
Auto and Commercial Insurance Information
When assisting with personal or commercial insurance, we may collect information such as:
Vehicle information
Driver information
Business operations
Vehicle usage
Prior insurance
Loss or claims history
Ownership information
Business entity information
Other information necessary to obtain or evaluate insurance options
Documents You Provide
You may choose or be required to provide supporting documents, including identification documents, insurance records, income documentation, vehicle information, business records, eligibility documents, or other information relevant to the service you request.
Please provide sensitive documents only through methods designated by CDay Group for that purpose.
2. Information Collected Automatically
When you visit our Website, certain information may be collected automatically through website hosting, analytics, cookies, or similar technologies.
This may include:
IP address
Browser type
Device information
Operating system
Pages visited
Referring website
Approximate geographic location
Date and time of visits
Website interactions
This information may be used to operate, secure, analyze, maintain, and improve the Website.
3. How We Use Your Information
We may use personal information to:
Respond to questions or inquiries.
Provide insurance quotes and coverage information.
Assist with insurance applications and enrollment.
Compare available insurance options.
Communicate regarding requested products or services.
Verify information provided in connection with an application.
Assist with ACA Marketplace applications and enrollments where authorized.
Submit information to insurance carriers, Marketplaces, enrollment platforms, or other authorized entities.
Provide customer service and ongoing policy-related assistance.
Process consultation or appointment requests.
Request documents or additional information.
Maintain business and regulatory records.
Prevent fraud, misuse, or unauthorized activity.
Protect the security of our systems and services.
Comply with licensing, regulatory, legal, carrier, and contractual obligations.
Improve our Website, services, and client experience.
Send communications where permitted by law and consistent with the consent you have provided.
We may also use information for other purposes disclosed to you when the information is collected or with your consent.
4. How We May Disclose Information
We do not disclose personal information indiscriminately.
However, operating an insurance agency requires us to provide information to certain third parties when necessary to assist you.
Information may be disclosed to:
Insurance Carriers
We may provide information to insurance companies for purposes such as quoting, underwriting, applications, enrollment, policy servicing, eligibility, or other insurance-related activities.
Insurance Marketplaces and Government Programs
If you request assistance with Marketplace or other government-related coverage, information may be transmitted to HealthCare.gov, a state-based Marketplace, CMS, or other authorized governmental systems where necessary.
Enrollment and Insurance Technology Platforms
We may use authorized third-party platforms to obtain quotes, submit applications, process enrollment, communicate with carriers, manage client information, or perform other insurance-related functions.
Service Providers
We may use companies or service providers that assist with:
Website hosting
Secure forms
Document collection
Scheduling
Email
Telephone and text communications
Customer relationship management
Cloud storage
Electronic signatures
Analytics
Cybersecurity
Business administration
These providers may receive information only as reasonably necessary to perform services on our behalf and are subject to their own contractual, privacy, and security obligations.
Professional Advisers
Information may be disclosed to attorneys, accountants, compliance professionals, auditors, or other professional advisers when reasonably necessary.
Legal and Regulatory Authorities
We may disclose information when required or permitted by law, regulation, court order, subpoena, licensing authority, insurance regulator, law-enforcement request, or other lawful process.
We may also disclose information when reasonably necessary to investigate fraud, protect our rights, protect another person, maintain Website security, or enforce agreements.
Business Transactions
If CDay Group is involved in a merger, acquisition, reorganization, sale, transfer, financing transaction, or similar business event, information may be transferred as part of that transaction subject to applicable law.
5. We Do Not Sell Your Personal Information
CDay Group does not sell personal information for monetary consideration.
We also do not provide your personal information to unrelated third parties for their own independent marketing purposes unless you have authorized us to do so or disclosure is otherwise permitted by law.
Sharing information with insurance carriers, Marketplaces, enrollment platforms, technology providers, and other service providers as necessary to provide requested services is not considered a sale of your information by CDay Group.
6. Communications
If you provide us with your telephone number or email address, we may contact you regarding:
A quote request
Insurance coverage
An application
Enrollment
Documents
An appointment
Existing coverage
Policy servicing
Customer support
Other services you requested
Depending on the consent provided when you submit your information, we may communicate by telephone, email, or text message.
Consent to receive marketing communications is not required as a condition of purchasing insurance or receiving a quote.
You may ask us to stop marketing communications at any time.
For text messages, you may reply STOP, where applicable. You may also contact us directly to update your communication preferences.
Transactional, servicing, regulatory, or legally required communications may still be sent when appropriate.
7. Marketplace Consumer Consent
When CDay Group assists with an ACA Marketplace application or enrollment, additional consumer consent and application-review requirements may apply.
Where required, we may obtain and retain separate authorization documenting your permission for us to assist with accessing, submitting, updating, reviewing, or enrolling through a Marketplace application.
This Privacy Policy does not replace any Marketplace-specific consumer consent or authorization required by applicable law or CMS rules.
8. Sensitive Personal Information
Insurance transactions may require sensitive information, including Social Security numbers, financial information, health-related information, identity documents, household information, or other nonpublic personal information.
We request sensitive information only when reasonably necessary for insurance, enrollment, eligibility, verification, regulatory, or business purposes.
You should avoid sending highly sensitive information through ordinary email or text message unless specifically instructed that the method is appropriate.
When available, use designated secure forms or document-upload methods.
9. Information Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
These measures may include access controls, secure systems, authentication methods, encryption where appropriate, and use of service providers designed to handle sensitive information.
However, no website, email system, electronic transmission, database, or storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested services.
Maintain insurance and client records.
Service existing business.
Meet carrier requirements.
Comply with licensing and regulatory obligations.
Meet Marketplace or government record-retention requirements.
Resolve disputes.
Prevent fraud.
Enforce agreements.
Satisfy tax, legal, accounting, or compliance obligations.
Retention periods may vary depending on the type of information, product, carrier, jurisdiction, and applicable law.
When information is no longer reasonably required, it may be securely deleted, destroyed, anonymized, or otherwise handled in accordance with applicable requirements.
11. Cookies and Similar Technologies
Our Website or its service providers may use cookies, analytics technologies, or similar tools to operate the Website and understand how visitors use it.
These technologies may help us:
Maintain Website functionality.
Understand traffic and usage.
Identify technical problems.
Improve navigation and Website performance.
Measure the effectiveness of Website content.
Your browser may allow you to restrict or delete cookies. Disabling certain technologies may affect Website functionality.
12. Third-Party Websites
Our Website may contain links to websites operated by insurance carriers, HealthCare.gov, state Marketplaces, scheduling providers, enrollment platforms, social media platforms, or other third parties.
CDay Group does not control the privacy or security practices of those websites.
When you leave cdaygroup.com, the privacy policy and terms of the third-party website apply.
We encourage you to review those policies before providing personal information.
13. Dayrise Tax
CDay Group may provide links or referrals to Dayrise Tax for personal or business tax preparation services.
When you visit a Dayrise Tax website, submit information directly to Dayrise Tax, or otherwise interact with its services, the privacy practices applicable to Dayrise Tax govern that information.
Information is not automatically transferred from CDay Group to Dayrise Tax solely because you click a link to the Dayrise Tax website.
If information will be transferred or shared between the businesses for a particular service, this may be disclosed to you as appropriate.
14. Children’s Privacy
The CDay Group Website is intended for adults and is not directed toward children under 13.
We do not knowingly solicit personal information directly from children under 13 through the Website.
A parent, guardian, or authorized adult may provide information concerning a minor dependent when necessary for an insurance application or requested service.
15. Your Choices and Privacy Requests
You may contact us to request that we:
Update inaccurate contact information.
Correct information you previously provided.
Update your communication preferences.
Stop certain marketing communications.
Answer questions about how your information is handled.
Depending on your state of residence and applicable law, you may have additional privacy rights regarding personal information.
Before fulfilling certain requests, we may need to verify your identity.
Some information may need to be retained even after a request for deletion when retention is required or permitted for insurance, regulatory, Marketplace, legal, fraud-prevention, contractual, or recordkeeping purposes.
16. Privacy Rights Under Applicable State Law
Residents of certain states may have additional rights concerning access to, correction of, deletion of, or use of personal information.
Those rights vary by jurisdiction and may be subject to exceptions, exemptions, identity-verification requirements, or applicability thresholds.
CDay Group will respond to qualifying privacy requests in accordance with applicable law.
17. Government and Marketplace Disclaimer
CDay Group is a privately owned insurance agency.
We are not affiliated with, operated by, or endorsed by the federal government, CMS, HealthCare.gov, or any state-based Marketplace.
For official federal Marketplace information, visit HealthCare.gov.
18. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, business practices, or legal obligations change.
When material changes are made, the updated policy will be posted on this page with a revised Last Updated date.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
CDay Group
Orlando, Florida
Phone: 689-332-1212
Email: care@cdaygroup.com